A branded self-service portal where customers submit claims with photos and proof — while your rules engine auto-evaluates coverage and Shopify handles the resolution.
Your customers self-serve. You stay in control. Everything meets in the middle.
Enter order number + email on your branded portal. Order items load instantly.
Select items, choose a claim reason, write a description, and upload photos as proof.
The rules engine auto-evaluates each item in real-time. Covered items show available resolutions.
Choose replacement, refund, store credit, or repair — per item. Submit and get a confirmation email.
Full details, photos, rule decisions, and customer info — all in one view. Search, filter, paginate.
Toggle auto-approve to skip manual review. Or inspect each claim, view photos in the built-in lightbox.
Refund via Shopify, create a $0 replacement draft order, or generate a single-use store credit code — automatically.
Branded email sent automatically with resolution details. Discount code included if applicable.
Every feature was built to automate the work merchants do manually today.
Priority-ordered if-then rules that auto-evaluate warranty coverage per item. Match by claim reason, product tags, days since purchase, or lifetime warranty. First matching rule wins, with a configurable fallback.
Customers upload proof (JPEG, PNG, WebP). Admin photo browser organized by SKU with search and lightbox. Per-reason photo requirements.
Your brand name, logo, and primary color. Live preview in settings. Mobile responsive portal that matches your store.
3 customizable templates — confirmation, resolved, rejected. Variable placeholders, test emails, configurable sender name. Global toggle.
Admin and User roles with configurable per-page permissions. Shopify OAuth for admins, email/password for team members.
Total claims, resolution rates, claims by country and type, top claimed products, and a claims-over-time chart. Plus built-in COGS analytics with picking cost per unit and shipping cost by country — so you know the real cost of each warranty.
Support for 100+ currencies. Prices display in the customer's order currency automatically.
A branded portal where customers look up their order, describe the issue, upload evidence, and see coverage in real-time — before they even submit.
Order #2187 · 2 items claimed
Every resolution is automated through Shopify. Different items in the same claim can have different resolutions.
Creates a $0 draft order in Shopify, ready to fulfill. Customer gets a new product shipped.
Automatic refund through Shopify's payment system. Correct gateway, correct amount, no manual work.
Generates a single-use, email-specific Shopify discount code. Customer spends it in your store.
Build priority-ordered rules using a visual if-then interface. Match by claim reason, product tags, purchase date, or lifetime warranty. The first matching rule wins — no code required.
Track claims, resolutions, top products, COGS, and more — all from one dashboard. Export to CSV anytime.
Start free. Scale as you grow. All plans billed through Shopify.
All plans include 14-day free trial
Install in under 5 minutes. Start with the Free plan — no credit card, no commitment.