A branded self-service portal where customers submit claims with photos and proof — while your rules engine auto-evaluates coverage and Shopify handles the resolution.
A quick walkthrough of the merchant dashboard and customer claim flow.
Your customers self-serve. You stay in control. Everything meets in the middle.
Enter order number + email on your branded portal. Order items load instantly.
Select items, choose a claim reason, write a description, and upload photos as proof.
The rules engine auto-evaluates each item in real-time. Covered items show available resolutions.
Choose replacement, refund, store credit, or repair — per item. Submit and get a confirmation email.
Full details, photos, rule decisions, and customer info — all in one view. Search, filter, paginate.
Toggle auto-approve to skip manual review. Or inspect each claim, view photos in the built-in lightbox.
Refund via Shopify, create a $0 replacement draft order, or generate a single-use store credit code — automatically.
Branded email sent automatically with resolution details. Store credit included if applicable.
Every feature was built to automate the work merchants do manually today.
Priority-ordered if-then rules that auto-evaluate warranty coverage per item. Match by claim reason, product tags, days since purchase, or lifetime warranty. First matching rule wins, with a configurable fallback.
Customers upload proof (JPEG, PNG, WebP). Admin photo browser organized by SKU with search and lightbox. Per-reason photo requirements.
Your brand name, logo, and primary color. Live preview in settings. Mobile responsive portal that matches your store.
3 customizable templates — confirmation, resolved, rejected. Variable placeholders, test emails, configurable sender name. Global toggle.
Admin and User roles with configurable per-page permissions. Shopify OAuth for admins, email/password for team members.
Total claims, resolution rates, claims by country and type, top claimed products, and a claims-over-time chart. Plus built-in COGS analytics with picking cost per unit and shipping cost by country — so you know the real cost of each warranty.
Support for 100+ currencies. Prices display in the customer's order currency automatically.
A branded portal where customers look up their order, describe the issue, upload evidence, and see coverage in real-time — before they even submit.
Order #2187 · 2 items claimed
Every resolution is automated through Shopify. Different items in the same claim can have different resolutions.
Creates a $0 draft order in Shopify, ready to fulfill. Customer gets a new product shipped.
Automatic refund through Shopify's payment system. Correct gateway, correct amount, no manual work.
Issues store credit tied to the customer's account. They redeem it on their next order in your store.
Build priority-ordered rules using a visual if-then interface. Match by claim reason, product tags, purchase date, or lifetime warranty. The first matching rule wins — no code required.
Track claims, resolutions, top products, COGS, and more — all from one dashboard. Export to CSV anytime.
Start free. Scale as you grow. All plans billed through Shopify.
All plans include 14-day free trial
Install in under 5 minutes. Start with the Free plan — no credit card, no commitment.